Cleaning Crew Care Customer Guidelines

Our Commitment to You

At Cleaning Crew Care, we're dedicated to providing you with an exceptional cleaning experience. To ensure consistent and high-quality service, we've established a set of guidelines that we ask you to follow.

Phone Estimates

To provide the most accurate estimate, please be as honest and detailed as possible when describing your home. We'll adjust the estimate if necessary and notify you beforehand.

Preparing for Your Cleaning

To maximize cleaning time, please tidy up as much as possible before we arrive. Avoid cleaning yourself, as our estimates are based on actual cleaning time.

Creating a Clean Environment

Minimize distractions by scheduling your cleaning when there are fewer people home and all rooms are accessible.

Special Requests

Submit any special requests to our office in advance.

Appointment Arrivals

We aim for timely arrivals and will notify you of any estimated arrival windows.

Accessing Your Home

For security, we recommend using electronic door keypads, garage door keypads, or lockboxes. If you choose to leave a door open or key hidden, we'll only enter with your permission. We don't hold or maintain any property keys.

Cancellation and Lockout Policy

To avoid inconveniencing others, please cancel or reschedule at least 48 hours in advance. Same-day cancellations, inability to access your home, or turning us away will result in a full service fee.

Rescheduling Policy

We encourage you to maintain your scheduled appointments. Rescheduling may require a skip fee to restore your home on our next visit. Rescheduling within 48 hours of your appointment may incur a cancellation fee.

Payment

Payment is due at the time of service. We accept all major credit cards.

Tipping Policy

While not mandatory, tipping is always appreciated. You can leave cash or add a tip to your credit card payment.

Recycling Guidelines

Please separate and dispose of recyclables according to local guidelines before our arrival.

Dishes

We'll load the dishwasher, but please empty it if dishes are clean. Dishes in the sink will be assumed dishwasher-safe unless otherwise noted.

Pets

Secure your pets during cleaning for their safety and ours. We can't take pets outside, feed them, or clean up after accidents.

Valuables

Inform us of any valuables so we can take extra care. Please clean and handle fragile items yourself.

Climate Control

Maintain a comfortable temperature for our technicians.

Employee Health and Safety

We prioritize safety and avoid cleaning hazardous materials, mold, asbestos, or areas that require specialized equipment or ladders.

Damages & Breakage

We'll address any damage or breakage promptly. Please report any issues within 24 hours.

Non-Solicitation of Employees

We invest in our employees and ask that you don't solicit them for private work within 24 months of their employment termination.

Photography

We may take photos for quality control and promotional purposes. Please notify us if you don't want photos taken.

Quality Control and Client Feedback

Your feedback is valuable. Please use our surveys to provide feedback and help us improve our services.

Price Increases

Rates may change, and we'll provide advance notice. Changes in your home's conditions may also require adjustments.

Confidentiality

We maintain confidentiality regarding your personal information. You can opt out of using your reviews as testimonials.

Our Guarantee

We strive for exceptional service. If you're unsatisfied, please notify us within 24 hours for a re-cleaning. We can't guarantee touch-ups for damaged or aged items.

Cancellation of Recurring Services

Cancel recurring services by completing our cancellation form. Please note that cancellation within 48 hours may incur a fee.

Thank you for choosing Cleaning Crew Care in North Houston, Texas!